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Totally Costumes: Products & Services

Totally Costumes is a great place to buy costumes for Halloween and other holidays or any other events requiring you to wear a costume, such as plays or parties. They have a large selection of all different types of costumes in all sizes. Not only do they sell costumes though, they also have available for purchase wigs, decorations and props. They even sell pet costumes for people out there like me that like to humiliate our animals for entertainment, though I think my dog actually enjoys it, he loves lots of attention.

Totally Costumes: Company Background

Totally Costumes was founded in 1994 in Mancos, CO. They have been in business about 18 years and have expanded to the online market to provide their products to anyone anywhere, since they ship world wide. So, they've been providing a person with all their costume and decoration needs for 18 years, which is actually hard to accomplish in their particular business, being that you don't do many sales outside of Halloween. I'd say that alone should say a lot about this company, they also have an A- Rating with the BBB, even though they have not applied for a BBB accreditation. You can view this here.

Totally Costumes: Customer Feedback & Reviews
Totally Costumes: Business Credibility & Trustworthiness

They aren't BBB accredited but they do have an A- rating with them regardless and it can be viewed here. In 18 years they've only had 6 problems with customers and orders and you can see the details of the issues that have been resolved with them in the link that I've provided above.

Totally Costumes: Website Popularity & Google Ranking

 On Alexa their traffic rating for the world is 450,676 and for the US it's 86,481 with about 357 sites linking in. They have a Google Pagerank of 5. This site is estimated worth $6,933USD. They get 72.3% of their monthly visitors from The United States, so it's safe to say they're averagely popular in the US.

Totally Costumes: Social Media Presence

They have a Facebook page with 487 likes, and judging from their Facebook page, they seem to have a good sense of humor as well. They also have a blog here, which they post updates about their products and events that their costumes have been used in. They even have a YouTube Channel with videos and are currently holding a contest. The info for the contest can be found here. They are also on Twitter with 57 followers and Google+ and it seems they are fairly regular about updating everything on all the sites.

Totally Costumes: Website Security & Safety

They have a privacy policy which includes information about how they handle their security that can be viewed here and you can feel free to check their website using this google safe browsing tool here. The security section of their privacy policy states " recognizes and respects our customers' privacy. That is why we protect the trust you have placed in us by using the most advanced systems available to us. Data collected from you, the customer, will only be used to conduct business and to inform you of upcoming specials and changes that may be of interest to you. We also offer a secure online ordering section in order to protect the information you give us to complete your order. All information will be kept private and we will not sell your name to any other organization. The information you share with us will be handled with extreme care to protect your privacy. All credit card information will be deleted from the database within 30 days. We use secure servers to protect your personal information including your name, address and credit card information. Our servers support industry-standard 256-bit SSL encription to ensure your personal data stays safe. When you enter your credit card number into the order form, it is transmitted across the Internet in an encrypted (scrambled) form and not decoded until we receive it." They also use an https:// secure connection when taking order and payment information.

Totally Costumes: Pricing & Packages

Their prices are quite reasonable and they have a very large selection in a variety of price ranges. They even have a discount section that you can browse through. Their prices seem to be cheaper than that of their competitors such as Halloween Express and Spirit Halloween. For example they have this costume for $36.99 while the same costume at Halloween Express is $51.99 and $49.99 at Spirit Halloween. They are required by state law to collect a sales tax of 2.9% on all orders shipped within Colorado. All orders shipped outside of Colorado are exempt from sales tax.

Totally Costumes: Shipping Rates & Policies

You can view their shipping policies here. Just about all of the consumer reviews I could find compliment them on their speedy shipping and delivery services and same day shipping on orders made before 3pm EST/EDT. In viewing their shipping policies, it seems that they ship world wide. Totally Costumes' standard shipping rate in the US is $6.99 with a total delivery time being 2-8 business days. Also, they state that the delivery time to US Territories (e.g. Puerto Rico, Guam) and APO/FPO addresses generally take 10 business days, but completely depends on the military mail system and Customs. For Canada it's a little more expensive at $39 Canada Priority on orders $0-$100 and $49 on Priority International on orders $0-$100 for international orders. They also use both USPS and UPS for shipping, so you have options depending on the time frame you need your product in.

Totally Costumes: Payment Methods Accepted

Totally Costumes accepts multiple forms of payment. They accept Visa, MasterCard, Discover, American Express and Paypal. I don't believe they accept Debit Card, E-Check, EFT or QPass. If you would like to know if the will accept your payment method that isn't in the list of what they accept, then just send customer service a message here or give them a call at (970) 533-7772.

Totally Costumes: Returns, Refunds & Exchange Policy

You can view their return and exchange policy here. The policy states that "Totally Costumes offers a returns process with our 7 Day Money Back guarantee! Most of our products may be returned at the customer's expense within 7 days from the date of delivery. Refunds are for the cost of the merchandise minus the $10 restocking fee or 20% of the merchandise (whichever is greater). Shipping charges are not refundable. Any returned orders with missing items or without original packaging can not be credited. All returned items must be in original and resellable condition. Please double check to make sure you've included all of the pieces and packaging before returning it." They have a small list of non-returnable items, they are:

  • Mascot Costumes
  • Large Props shipped via Freight Truck
  • Partial Party Kits
  • Any Item that has been worn, used or altered
  • And Clearance or Sale Items
Totally Costumes: Product images & screenshots
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